Initial Setup
eSIM
Press & hold the QR code received by email or scan it to install your InternationalSim eSIM. Follow the instructions on your device to complete installation.
SIM card
Insert the SIM card into your device. Some have a dual sim slot, so insert your SIM card into the spare slot, if you only have one slot, you will need to remove your home SIM card first.
Create your account
If you havent got an account already, sign up for an account so you can track your data in real time and top up your SIM easily.
Prior to Departure
Home Data Roaming
Make sure you have switched off Data Roaming of your home line before departure.
iOS (iPhone and iPad)
Settings > Mobile Service > Select your home SIM/eSIM (Primary) > Turn off Data Roaming.
Android (dual SIM Slots)
Settings > Connections > SIM card manager > Turn off Data Roaming for your home SIM.
Android (single SIM Slot)
Switch your home SIM card with the InternationalSim SIM card.
Upon Arrival
Use the correct line
Your data consumption will start upon arrival at destination. Make sure you're using the InternationalSim line for mobile data.
iOS (iPhone and iPad)
Settings > Mobile Service > Mobile Data > Select our SIM/eSIM (Could be Transatel or Travel by default, or whatever you may have changed the name too). Also turn off Mobile Data Switching.
Android (dual SIM Slots)
Settings > Connections > SIM card Manager > Mobile Data > Select the SIM card InternationalSim SIM card.
Android (single SIM Slot)
You should not need to do anything.
Any Problems
Check your APN is set correctly
Our APN is 'mobiledata'. In some cases, this is not updated on your device automatically. Not all devices have the same settings structure, but here are the standard instructions for IOS and Android. Please note, these instruction are for Sim numbers starting 8988, if you have a sim number beginning with 8931 the APN is 'fast.m2m', and for 8949 (O2) the APN is 'pInternet.interkom.de'.
Iphone (IOS): Settings > Mobile Service > Select our SIM/eSIM (Transatel) > Mobile Data Network > Change APN to mobiledata, leave username and password blank.
Android: Settings > Connections > Mobile Networks > Access Point Names > Select the APN (possibly says mbb) > Change the APN field to mobiledata, leave all other settings alone.
Is mobile data roaming switched on?
This is required for our SIM/eSim to work. Not all devices have the same settings structure, but here are the standard instructions for IOS and Android.
Iphone (IOS): Settings > Mobile Service > Select our SIM/eSIM (Transatel) > Turn on Data Roaming
Android: Settings > Connections > Mobile Networks > Switch on Data Roaming
Are you in the correct country?
You will only receive the internet if you are in the country/region where the data bundle you have purchased covers. For example, a data bundle purchased for France, will not work in Monaco.
Android (single SIM Slot)
You should not need to do anything.
Back Home
Restore your home settings
Turn off your InternationalSim line and return to your initial settings or swap back to your home SIM card.
iOS (iPhone and iPad)
Settings > Mobile Service > Select your home SIM/eSIM (Primary) > Turn on Data Roaming and enable the line (if disabled)
Settings > Mobile Service > Select our SIM > Disable the line
Android (dual SIM Slots)
Settings > Connections > SIM card Manager > Mobile Data > Select the home SIM card.
Android (single SIM Slot)
Switch your home SIM card with the InternationalSim SIM card.